QUESTIONS OR CONCERNS? PLEASE FILL OUT THE CONTACT FORM BELOW
CANCELLATION POLICY:
It’s important to understand that when forgetting or canceling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our guests and stylists, booking appointments are subject to the following terms:
You may cancel or modify your appointment without charge anytime 72 hours preceding the start time of your appointment.
If you cancel your appointment within the 48 hour range you will be responsible for half of the total service cost.
If you cancel within 24 hours prior to your scheduled appointment, you will be responsible for 100% of the total service cost.
Appointments that are booked within the 24-hour period are still subject to the cancellation policy.
As a courtesy, appointment confirmation messages are sent via SMS and email 72 hours prior to your scheduled appointment. Additionally, appointment reminders are sent 48 hours prior to your scheduled appointment.
REFUND POLICY:
The A Dream By Day Team takes pride in providing exceptional services and customer care. We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost only within two weeks (14 days) of the initial service.